FuelCore South Africa (“we”, “us”, “our”) operates MetalPulse and MineLink and respects your privacy. This Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
- Name and email address
- Account and profile information
- Subscription information and plan
- Payment status (we do not store full card details)
- Usage and analytics data
- Uploaded data, ore parcel inputs, saved calculations
- MineLink profiles, posts, messages and communications
- IP address and device/browser information
- Cookies and similar tracking technologies
- Legal acceptance records (versions accepted, timestamp, IP, user agent)
2. Payment Processing
Payments are processed by third-party providers such as PayPal. We receive subscription status and identifiers but do not store full card or banking details. PayPal’s own privacy policy applies to its processing.
3. How We Use Information
- To provide and operate the platform
- To manage subscriptions and billing
- To generate calculations, valuations and reports
- To improve our services
- To prevent fraud, abuse or misuse
- To provide customer support
- To comply with legal and regulatory obligations
- To send service-related communications
4. Sharing
We share data only with service providers necessary to operate the platform (hosting, database, payment, analytics, AI providers), to comply with the law, or with your consent. We do not sell personal data.
5. Data Retention
We retain personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes and enforce agreements. Legal acceptance records are retained as long as required to evidence consent.
6. Your Rights
Subject to applicable law (including the South African Protection of Personal Information Act, 2013), you may request access to, correction of, or deletion of your personal data, object to certain processing, or withdraw consent. Contact trade@fuelcore.na.
7. Cookies
We use essential cookies to operate the platform and may use analytics cookies to understand usage. You can control cookies through your browser settings.
8. Security
We apply reasonable technical and organisational measures to protect personal data, but no system is perfectly secure.
9. International Transfers
Data may be processed by service providers located outside South Africa. By using the platform you consent to such transfers, subject to applicable safeguards.
10. Contact
FuelCore South Africa · trade@fuelcore.na · 23 Melrose Boulevard, Melrose Arch, Johannesburg, Gauteng, 2196, South Africa